Privacy Policy

Who we are

MOONHOMEBNB, LLC is an American, Puerto Rico based company operating an online marketplace for short-term and long-term homestays. The company acts as a broker and charges a commission from each booking. The company was founded in 2022. Our website address is: http://moonhomebnb.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share or sell your data to anyone. Your data stays with us and only us. If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:

• Third-Party Services. If you link, connect, or login to the MoonhomeBNB Platform with a third-party service (e.g., Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
• Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
• Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
• Referrals and Co-Travelers. If you are invited to the MoonhomeBNB Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.
  
  How we use information we collect.
• Provide, Improve, and Develop the MoonhomeBNB Platform. We may process this information to:
• enable you to access the MoonhomeBNB Platform and make and receive payments,
• enable you to communicate with other Members,
• process your request,
• perform analytics, debug, and conduct research,
• provide customer service training,
• send you messages, updates, security alerts, and account notifications,
• process, handle, or assess insurance claims or similar claims,
• personalize and customize your experience based on your interactions with the MoonhomeBNB Platform, your search and booking history, your profile information and preferences, and other content you submit, and
• enable your use of our enterprise products and accommodation services.
• If you provide us with your contacts’ information, such as your friends or co-travelers, we may process this information to: (i) facilitate your referral invitations, (ii) share your trip details and facilitate trip planning, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorize.
  
• Create and Maintain a Trusted and Safer Environment. We may process this information to:
• detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities,
• study and combat discrimination consistent with our non discrimination policy.
• conduct fraud prevention, security investigations, and risk assessments,
• verify or authenticate information provided by you,
• conduct checks against databases and other information sources, including background checks,
• comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public,
• resolve disputes with our Members, including sharing information with your co-Host(s) or additional Guests about disputes related to your role as a co-Host(s) or additional Guests,
• enforce our agreements with third parties,
• determine eligibility for certain types of bookings, such as Instant Verification,
• comply with law, respond to legal requests, prevent harm, and protect our rights,
• enforce our terms and other policies (e.g., nondiscriminatory policy), and
• assess or evaluate your interactions with the MoonhomeBNB Platform and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the MoonhomeBNB platform as well as information in relation to activities on and off the MoonhomeBNB platform that can be associated with you, could restrict or suspend your access to the MoonhomeBNB Platform if such processes detect activity that may pose a safety or other risk to MoonhomeBNB, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below or by simply emailing moonhomebnb

Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your MoonhomeBNB account or participating in promotional activities by MoonhomeBNB partners or third parties.

Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to MoonhomeBNB, or otherwise promote our products and services.

Sharing Between Members.

To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in situations such as:

• Between Guest(s) and Host(s) when:
  • A booking request is made, when there is a co-host, or a dispute is submitted, such as profile, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit.
  • A booking is confirmed, additional information is shared to assist with coordinating the trip, such as profile photo and phone number.
  • You as a Host have a confirmed booking, certain information is shared with the Guest (and any additional Guests they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.
  • You communicate with a Member, such as your name, profile picture, and message content.
• Between Guests when:
  • You as a Guest invite additional Guests to a booking, certain information is shared with each additional Guest, such as your name, travel dates, Host name, Listing details, Accommodation address, and other related information.
• Between Hosts when:
  • You accept an invitation to host with another Member, you authorize those other Member(s), such as co-Hosts, to access and update your information and Member Content, such as certain information like your full name, phone number, Listing address, calendar, Listing information, Listing photos, and email address.

Information You Publish in Profiles, Listings, and Other Public Information.

You can make certain information publicly visible to others, such as:

• Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.
• Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
• Reviews, ratings, and other public feedback.
• Content in a community or discussion forum, blog, or social media post.

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.

Information you share publicly on the MoonhomeBNB Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

Host Service Providers.

Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the MoonhomeBNB Platform to share information about the Guest (like check-in and check-out information, Guest name, Guest phone number) with such third-party service providers.

Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii)  comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against MoonhomeBNB, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our agreements with Members, including our Terms, additional legal terms and policies or (v)  protect the rights, property or personal safety of MoonhomeBNB, its employees, its Members, or members of the public. 

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to MoonhomeBNB, our Members, or expose MoonhomeBNB to a claim of obstruction of justice.

Where legally required or permissible according to applicable law, we may disclose Hosts’ and/or Guests’ information to tax authorities or other governmental agencies for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include MoonhomeBNB’s tax obligations on its service fees, its facilitation of taxes on accommodations and withholding taxes, and Hosts’ individual tax obligations. Information that may be disclosed includes, but is not limited to, Host and Guest names, listing addresses, Host addresses, tax/business identification number(s), date of birth, and/or contact information, property parcel identification numbers, payout information, transaction dates and amounts, number of nights and Guests booked, gross and net booking value and payout amounts, taxes collected by MoonhomeBNB on behalf of Guests and Hosts, to the extent any of this information is known by MoonhomeBNB.

In jurisdictions where MoonhomeBNB facilitates or requires a registration, notification, permit, or license application or number of a Host with a governmental authority, we may share information of participating Hosts with the relevant authority, both during the application process, when the Listing is published, and periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, registration, permit, or license number, Listing details, reservation information, and number of nights booked subject to applicable laws.

Programs with Managers and Owners.

We may share personal information of Hosts and Guests with landlords, management companies, homeowners’ associations, property owners, and/or property managers (“Building Management”), such as booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. For example, guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and/or the listing is located to facilitate hosting services, compliance with applicable laws, security, billing, and other services.

OTHER IMPORTANT INFORMATION

Third-Party Partners & Integrations.

Parts of MoonhomeBNB may link to third-party services. MoonhomeBNB does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information), Paypal Privacy Statement, and Stripe.

YOUR RIGHTS

You can exercise any of the rights described in this section consistent with applicable law. See here for information on data subject rights requests and how to submit a request. We may ask you to verify your identity and request before taking further action on your request.

Managing Your Information.

You can access and update some of your personal information through your Account settings. If you connected your MoonhomeBNB Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

Data Erasure.

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

• We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an MoonhomeBNB Account for fraud or safety reasons, we may retain information from that MoonhomeBNB Account to prevent that Member from opening a new MoonhomeBNB Account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, MoonhomeBNB and MoonhomeBNB Payments may keep information for tax, legal reporting, and auditing obligations.
• Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on MoonhomeBNB, even after your MoonhomeBNB Account is canceled. 
• Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

SECURITY

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the MoonhomeBNB Platform will be subject to the revised Privacy Policy.

CONTACT INFORMATION AND RESPONSIBLE AIRBNB ENTITIES

For questions or complaints about this Privacy Policy or MoonhomeBNB’s handling of personal information (i) If you reside in the United States contact MoonhomeBNB’s., Legal team, 1250 Ponce De Leon Ave. Suite 600, San Juan, PR 00907 or by emailing us at MOONHOMEBNB, LLC or by calling us toll-free at (939) 337-6643; (ii) for payments related matter please use the contact information provided in the Payment Terms and Service page.